Download Brochure Penkraft | Learn Certified Abacus Course

Customer Service Executive (female)


Job Summary

We are looking for female Customer Service professionals - the selected candidates would be responsible for handling inbound telephonics, e-mail & social media-based queries of our trained teachers & students, resolving them in conjunction with inhouse teams, and cross-selling / up-selling to existing customers (teachers).

Responsiblities and Duties

  • Handling inbound in-situ, telephonic, WhatsApp-based, e-mail & social media-based queries of our trained teachers & students.
  • Liaising with inhouse technical, creative & digital marketing teams to resolve the teachers' / students' requirements.
  • Enable conversion of inbound potential customers.
  • Undertake outbound campaigns through mass-mailing, call-back & follow-ups.
  • Communicate regularly with our trained teachers to help them maximise their revenue.
  • Cross sell / up sell our trainings / courses to existing teachers & students.
  • Undertake lead generation and lead-mining through innovative use of social media platforms.
  • Maintain relevant databases and generate MIS as required for analysis.

Required Experience and Qualifications

  • Excellent verbal and written communication skills in English & Hindi.
  • Good presentation and networking skills.
  • Ability to listen, empathize and analyze.
  • Good problem-solving and 'people' skills.
  • Enthusiasm to achieve the organization's targets.
  • Ability to thoroughly understand the brand, its product & services.
  • Previous experience in Customer Service / BPO / Education sector / Ed Tech sector sales preferred.

Benefits

  • A highly collaborative, typical 'start-up' environment that pushes you to think beyond your boundaries and keeps you on your toes.
  • A diverse workload, keeping you continually stimulated & opportunities to expand & diversify your skills.
  • An open forum for expression of ideas.
  • A unique growth opportunity, as we build a team around you.
  • A fully-integrated team of thinkers, designers, developers, social media marketers and others who will work with you. 

scrolltop Brochure_icon